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Emergency claims assistance

Get 24/7 access to a claims representative who can guide the you through the claims process, provide information on coverage and deductibles, and offer peace of mind and support when the you need it most.

For emergency claims service outside business hours

Aviva Ontario: (866) 692-8482
Aviva Quebec: (866) 692-8482
Chubb Ontario: (800) 369-2537
Chubb Quebec: (888) 424-8221
Intact Ontario: (866) 464-2424
Intact Quebec: (800) 363-9701
Jevco Ontario: (866) 864-1112
Jevco Quebec: (877) 284-8167
Chieftain Insurance: (800) 661-5522
Economical Insurance: (800) 607-2424
Missisquoi Insurance: (888) 875-8088
Perth Insurance: (800) 607-2424
Premier Group: (800) 235-8784
Royal & SunAlliance: (800) 267-4188
Wawanesa Insurance: (800) 268-7300

Claims Q & A

What do I do if I have extensive water damage?

Call us right away or contact your insurer if it’s outside business hours to reduce the risk of mould.

After an auto accident, how can you tell who is at-fault?

Fault for an accident is determined by the Ontario Insurance Act and the Fault Determination Rules made under the Ontario Insurance Act. These may find you or the other driver fully or partially at-fault.

Will my rates go up if I am not at-fault for the accident?

No. Your rates will not go up if you are 100% not at-fault for the accident. This is referred to as a non-chargeable accident. However, if you are partially at-fault, it will affect your rating.

What happens if I am in a single vehicle accident?

This loss would be covered under the collision section of your policy subject to a deductible and may affect your policy rating.